Faces are personal. Here is exactly what happens to yours.
What this site keeps, who serves it, and what your browser holds. The production site uses GA4, Microsoft Clarity and Cloudflare Web Analytics to understand visits; analytics do not include photo contents.
What we keep, and for how long.
| Data | Kept for | Why |
|---|---|---|
| Source photos | ≤ 1 hour | Needed only to render. Deleted on completion, on failure, or by the 1-hour mark (scheduled cleanup starts at 55 minutes), whichever comes first. Copies held by the render provider follow the provider’s retention. |
| Generated video | 7 days | So you can download it. Deleted after 7 days. |
| Email address | Until you delete your account | Only to sign you in. |
| Payment details | Not stored by us | Handled entirely by the payment processor. |
Delete my data.
Sign in, then open Delete my data in your account menu. This removes videos, History and source photos. Your sign-in and your credit balance stay as they are.
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Are preview photos uploaded to your servers?
No, your preview photos are not uploaded. The free static preview runs entirely within your web browser, alongside local whole-image checks for clarity and brightness. These steps do not perform face-level analysis and keep your files local until you start video creation.
How long do source photos stay in your storage?
Source photos are automatically cleared from our storage within 1 hour after upload. This short window gives our systems enough time to process your input photos. Note that copies held by the supplier follow the supplier's own retention policy.
How long are completed videos kept in my account?
Account video history retains videos for 7 days. During this week, you can access your approximately 10 seconds, 16:9, 720p video directly from your account. After 7 days, videos expire from your history.
What happens if a generation fails to complete?
Failed generation credits return automatically to your account balance so you can try again without purchasing more credits. For any billing questions or case-by-case cash refund reviews, you can contact our independent team at hello@hotellobby.live.